Placing your order! 🐋

Did you know our five-step ordering system is super simple? We'll guide you through it. 

 

⚠ Any time you have questions, your community managers are al-wheys just a message a-whey using the Messenger Widget on the bottom-right of your screen. We're active from 9AM to 5PM every day! 

 

Step One!

Browse our products, learn more about them and add your choices to your cart! Check out once you're ready then you're off to the next step. 🎉

⚠ Wait a few seconds to let the bundle discounts load in your cart! 

 

Step Two!

It's down to the details! Write down your email, first name, last name, complete delivery address, contact number then continue to shipping! 📍

 

Step Three!

Choose among four shipping options! But whey-t... what are the differences?

🛵 Metro Manila Delivery - It's our quick and convenient same-day (or next-day) shipping option using our own private fleet of riders! Only available in Metro Manila.

🏍 Rizal Delivery - Depending on your area in Rizal, we'll be using our private fleet of riders or our logistics partner! It'll just take 1-5 mailing days to deliver!

✈️ Provincial Delivery - It's your only option for provincial shipping! It'll take 3-10 mailing days to deliver this through our logistics partner! 

🏬 Book your Own Courier - If you prefer managing your own delivery, this is the way to go! Only available in Metro Manila

📓 Want to read about our shipping methods more? Click here to learn more. 

Whichever you choose between the four, when you're ready, continue to payment

 

Step Four!

Now, it's time to select your preferred payment method! 

  • BDO 
  • BPI (no QR code)
  • Unionbank
  • GCash
  • PayMaya
  • PayPal
  • Palawan Express
  • Cebuana Lhuillier
  • LBC Pera Padala
  • Cash on Delivery/Cash on Pick-up (not suggested for Book Your Own Courier)

    Whichever you choose, you'll see an extra set of information after checkout that'll help you once you complete your order.

    ⚠ Make sure you review your details before completing your order!  

    ⚠ Forgot the exact payment details? Don't sweat it... just message us using the Messenger Widget on the bottom-right of your screen so we can send it over!  

     

    Step Five!

    Great job! You're almost done. 👏🏽

    For PayPal or Cash on Delivery/Cash on Pick-up orders:

    Wait for your community managers to reach out via email OR give us a heads up directly using our Messenger Widget or one of the following:

    💬 Facebook: m.me/wheylco

    📸 Instagram: instagram.com/wheylco

    📧 Email: shop@wheyl.co

    For other payment methods:

    Send your proof of payment along with your full name and order number to us using our Messenger Widget or one of the following:

    💬 Facebook: m.me/wheylco

    📸 Instagram: instagram.com/wheylco

    📧 Email: shop@wheyl.co

    For Book your Own Courier:

    Depending on your payment method, send your proof of payment or your order confirmation along with your full name and order number to us using our Messenger Widget or one of the following:

    💬 Facebook: m.me/wheylco

    📸 Instagram: instagram.com/wheylco

    📧 Email: shop@wheyl.co

    Once you've coordinated with a community manager, we'll send over the complete details of our pick-up point!  📍

    Once you're done with this step, all you gotta do is sit back, relax, and whey-t for your order! 💤

    🚨 Our cut-off time for orders shipped by us is 12NN! For deliveries booked by you, it's 3PM! All orders paid or confirmed after noon are processed on the next working day. 🚨

     

    Tracking your order!

    Done placing an order and you'd like to learn how to track it? You've come to the right place. 📍

    If you chose Metro Manila Delivery:

    ⏱ Once your order has been paid or confirmed, one of your community managers will reach out directly to coordinate with you about your delivery schedule! 

    🐋  Contact your community manager on Facebook or Instagram if you want to follow up your delivery. 

    If you chose Rizal Delivery:

    ⏱ If we're shipping your order via our private fleet of riders, one of your community managers will chat or email you directly to plan your delivery schedule! 

    🐾 If we're shipping your order using our logistics partner, you'll be getting a tracking number from your community managers! You can use it to follow your order's delivery progress.

    ✈️ Assuming we shipped out your order with our logistics partner, you'll be able to use your tracking number on their software (click here) to see how your delivery's going!

    🐋  Message your community manager on Facebook or Instagram if you need any help with your delivery! 

    If you chose Provincial Delivery:

    🐾 Once your order has been paid or confirmed, you'll be getting your tracking number from the community management team! This can be used to follow the progress of your delivery. 

    ✈️ Use your tracking number on our logistics partner's tracking software (click here) to see how the delivery's going!

    🐋 Reach out to a community manager via Facebook or Instagram if you need any more support! 

    If you chose Book Your Own Courier:

    🐾 Once your order has been paid or confirmed, a community manager will share the complete details regarding our pick-up point.

    ✈️ You can use the tracking software included in the preferred delivery app you used, whether that's GrabExpress, LalaMove, Mr. Speedy, etc! 

    🐋 Continue reaching out to a community manager via Facebook or Instagram if you need any more support! 

    Whenever you need any help following up or tracking your order, please know your super-friendly community managers are just a message a-whey! Experience our golden service for yourself. 🏆